Features of SBI Life Group Criti-9 product in brief

It is a Non Unit-linked, Non Participating and Health Plan providing protection against 9 critical illnesses. The illnesses are

  • 1.    Cancer
  • 2.    Heart Attack (Myocardial Infarction)
  • 3.    Stroke
  • 4.   Coronary Artery Bypass Surgery
  • 5.    Kidney Failure (End Stage Renal Disease)
  • 6.   Major Organ Transplant
  • 7.   Coma
  • 8.   Multiple Sclerosis
  • 9.   Heart valve surgery

What is the process for payment of Renewal Premium?

The premium has to be remitted to SBI Life through the Master Policy Holder. Premiums should be remitted within the grace period of 30 days from the due date beyond which the life cover will lapse.

What is a Certificate of Insurance (COI)?

COI (Certificate of Insurance) is a proof of contract between group member and insurer. It contains details about the Life Assured, life cover and other terms and conditions of contract.

I have not received my COI / lost my COI can I get a duplicate?

You can contact the nearest SBI Life Processing Centre for a duplicate copy of the COI.

What is the procedure to change my address / contact details?

The request for change in address / other alterations ( Format available in ”Download” option) along with necessary proofs should be sent to the nearest SBI Life Processing Centre.

What is process to revive my lapsed policy?

Revival is permitted within 6 months from the first unpaid premium. Revival is subject to submission of a “Declaration of Good Health” along with arrears of premium and interest. Please contact your nearest SBI Life Processing Centre for a revival quotation or write to us at info@sbilife.co.in

What will I receive at maturity of policy?

Criti-9 being a pure term product no maturity benefit is available

What is waiting period/ Survival period?

Waiting period: It is the period during which no claim will be entertained if any illness is contracted. Waiting period for SBI Life Criti-9 will be 90 days from the date of commencement of cover/ date of revival.
Survival Period: It is the period after intimation of claim (After waiting period), the life assured should survive in order to be eligible for claiming the Sum Assured. Survival period of 30 days is applicable after the date of diagnosis of any of the covered 9 critical illnesses.

What are the documents required for changing my address details?

The request for change in address / other alterations (Format available in “Download” option) needs to be submitted along with address proofs to the nearest SBI Life Office.

How to change/update my email or contact details?

You can change your email or contact details after clicking Update Profile tab >> Update Mobile /Update Email ID tab.

How can I pay the premium?

The premium has to be remitted to SBI Life through the Master Policy Holder. In case Standing Instruction is given, the premium will be directly debited from your account. Premiums should be remitted within the grace period of 30 days from the due date beyond which the life cover will lapse.

How can I get the Premium Paid Certificates?

You can download Premium Paid Certificates under the tab “Premium Paid Certificate” wherein premium receipts can be generated financial year wise.

How would I know if my cheque/draft submitted for renewal premium due is dishonoured?

You would receive your dishonoured instrument at the address mentioned in the membership form, accompanied by a letter informing you the same and also about the charges levied for the dishonour action.

What is the minimum period for surrender?

Please refer Certificate of Insurance document in order to know surrender details under your policy.

What will I receive at the time of maturity?

Please refer the policy schedule in order to know the maturity details under your policy.

What are the documents required to surrender a policy?

Surrender application form duly filled & signed, pre printed cancelled cheque copy /Bank Passbook copy and Certificate of Insurance.

Where can the surrender request be submitted?

The surrender request can be submitted to the nearest SBI life Office.

What is the contact point for any queries?

You may contact us at info@sbilife.co.in or nearest SBI Life Office or send an SMS ‘SOLVE’ to 56161.

What is the process to revive my lapsed policy?

To know the details regarding revival of your policy, kindly contact your nearest SBI Life Processing Centre or write to us at info@sbilife.co.in

Can I extend the Cover under my Swarna Ganga Scheme after retirement?

Extension of cover is applicable under Old Swarna Ganga Scheme for State Bank of India & State Bank of Mysore Employees. The Member can continue his/her cover after retirement for further period of 5 years.